business email accounts

There are a number of free business email providers that target small and medium businesses but is anything in life really free? For arguments sake, let us agree that some companies provide free services in exchange for data mining, others to display advertising, yet others for up-sell opportunities but perhaps the benefits are worth it. Growing a business is challenging and the enticement of using free services can prove to be irresistible.

Robert Half pointed out that “Free advice is worth the price” so what is the cost of free email? (Allow me to define free for this article: Free email is one that is a  @gmail or @yahoo or a free/paid account with a @yourcompanyname.com hosted by yahoo or gmail.)

A client recently turned to us to solve a crisis brought on by their free business email provider. It appears that since the provider does not separate their free email account from their business hosting accounts on their servers and IP blocks, our client was being tagged as a spammer. They had recently closed a major account, the type that could secure their business only to discover that their new client wasn’t receiving their emails.

Spam is only one of a myriad of issues that the users of free business email services deal with on a regularly basis. I came across this list of ‘issues’ that was  posted on a support page of one of the largest free email hosting providers. In a period of a few weeks, this major SME (small medium enterprise) email provider listed the following Status Alerts:


On this page you can review known system issues that may impact your Small Business account. Please check back regularly for the latest status, or choose a real-time updates option for automated notification of any changes. If you are experiencing a problem not listed below, please contact us.

Posts Tagged ‘Business Email’:

  • Latency and/or errors when attempting to access business email

Tuesday, November 9th, 2010

Errors may include:

“Launch Empty”
Slow loading email pages
Blank white screen

We are investigating and working towards a resolution at this time.

  • Some  of Your FREE email! Business Mail users are unable to access their accounts

Our engineers are aware of the issue and are working to resolve it as quickly as possible

Saturday, November 6th, 2010

  • Some Your FREE email! Small Business customers may have difficulties accessing their Your FREE email! Small Business Email (POP & Webmail)

We are aware of this issue and we are working to resolve this in a timely manner.

Thursday, October 28th, 2010

  • Users are reporting email delivery latency

We are aware of the issue and are working towards a quick resolution.

Thursday, October 21st, 2010

  • We have had reports that email messages have experienced a delay after sending from a Your FREE email! Business Email account to the recipient.

We are aware of the issue and are working towards a quick resolution.

  • Delivery delays for outgoing Your FREE email! Business Mail

Friday, October 8th, 2010

Our engineering team is aware of the issue and is working to resolve it as quickly as possible.

  • Business Email delivery delays in web mail or POP mail client

Monday, September 20th, 2010

  • Some Your FREE email! Small Business customers may be experiencing delays with email delivery when using the Your FREE email! Mail web interface or a POP client such as Microsoft Outlook, Outlook Express, or Mozilla Thunderbird, etc.  Customers encountering this issue can experience delivery delays from 15 minutes up to several hours.

We are actively working toward a resolution as soon as possible and will have further updates once they are available.

  • Some Your FREE email! Small Business customers may have problems accessing web mail in Asian countries – “Error 999″

Tuesday, September 14th, 2010

Our engineers are aware of the issue and actively working to resolve it as quickly as possible.


With all these issues, although it is comforting to know that their engineers are working to resolve them as quickly as possible, who do you call for help? When your most important client, the one your company has worked years to land, complains that they aren’t receiving your emails, who do you call?

Free email. Can your business afford it?